How to make a client happy
You’ve probably heard this before, but one of the best ways to make a client happy is to overdeliver on your promises.
Not only does it impress your client if you offer them something well above and beyond what you have promised them, but they’re more likely to tell their friends and colleagues too – especially if you did something truly amazing!
One example of a business overdelivering in the offline world is a restaurant in the US. When you make your booking, you are asked for a contact number. Prior to your arrival they will call you to confirm your dinner reservation, and also check to see if you have any dietry requirements.
I’m not sure if this is the same restaurant, but I heard of one that offered a service where they would send somebody out to get your car when you asked for the bill, and would have the car running and heater turned on so you wouldn’t have to get into a freezing cold car in the middle of winter!
These gestures are really not that big, but I’ve heard all about this restaurant that is located thousands of miles away! Doing the little things on a consistent basis will get you known.
Whatever you choose to do, make sure you do it on a consistent basis and you will have your clients coming back again and again. So what can you do to go the extra mile for your clients? Is there a free report, audio or video you can offer them via email that would benefit your clients in some way? Or maybe you could offer them occasional discounts or rewards for using their services?
Have you heard of anybody offering an amazing extra to their clients that goes above and beyond? Tell us about it!
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Empathy. One of my cyberfriends told me about a restaurant where one particular waitress would always RESPOND to how a person was doing. You already hear “How are you today?” but hardly ever a response that validated a person when they’re doing poorly.
Actually LISTENING – it’s a great customer service skill.
Great point Barbara! If a client doesn’t feel as though you’re listening to them, then they don’t feel valued! Thanks so much for your comment.